Userback alternative
Agile Feedback vs Userback
Userback is a user feedback platform for product teams, with screenshots, video, session replay and two-way sync with Jira, Linear and ClickUp. Its Team plan is $29 a month billed yearly for 5 seats and 5 projects, and console logs, session replay and unlimited seats start with Business at $79 a month billed yearly.
Agile Feedback sends annotated reports to Jira, Monday.com, Asana, Trello, Slack and GitHub on Pro at £50/month, with no seats to count, and its Free plan sends to any one of them. The REST API and MCP server come with every plan, Free included.
Userback details checked against its own pages on . How we compared
At a glance
Prices are as each company lists them, in its own currency. Each Userback entry links to the page it came from.
| Feature | Agile Feedback | Userback |
|---|---|---|
| Price | ||
| Free plan | Yes. Any one tool of your choice, up to 10 reports a day | Yes. 2 seats and 2 projects, feedback kept for 7 days. Project-management integrations start on Team Source: Userback pricing |
| Lowest paid plan | £50/month (Pro), or £480/year | $29 a month billed yearly, or $39 monthly (Team, 5 seats, 5 projects) Source: Userback pricing |
| Plan that includes Jira | Free, as your one tool, up to 10 reports a day. £50/month (Pro) for all six | Team, with two-way sync Source: Userback pricing |
| For more than five people | £50/month (Pro). Priced per account | $79 a month billed yearly, or $99 monthly (Business, unlimited seats, 25 projects) Source: Userback pricing |
| How it's charged | Per account. Your team reads reports in its own tracker, so there are no seats to buy | Per plan, with a set number of seats and projects Source: Userback pricing |
| Integrations | ||
| Jira | Every plan. Free connects any one tool; Pro and Elite connect all six | Team plan and above, with two-way sync Source: Userback pricing |
| Trello, Asana, GitHub and Monday.com | Every plan. Free connects any one tool; Pro and Elite connect all six | Listed. Project-management integrations start on Team Source 1: Userback integrations Source 2: Userback pricing |
| Other tools | None beyond Jira, Monday.com, Asana, Trello, Slack and GitHub | Linear, ClickUp, Azure DevOps, GitLab, Zendesk, Intercom and more Source: Userback integrations |
| Two-way sync with the tracker | No. Reports are sent one way | Jira, Linear and ClickUp Source: Userback integrations |
| What a report carries | ||
| Screenshot and video | An annotated screenshot, plus up to five more images. No video | Annotated screenshots and video recordings Source: Userback pricing |
| Console logs | Captured with every report on every plan, Free included. Read them through the API or MCP server | Console logs and network requests, Business plan and above Source: Userback pricing |
| Session replay | No | Business plan and above Source: Userback pricing |
| Likely duplicates flagged | Yes, on every plan. Each new report is checked against earlier ones from the same site | Not listed on the pricing page (October 2026). Business adds AI feedback insights Source: Userback pricing |
| Set-up and developer access | ||
| How reporters send feedback | A report button added by one script tag | A feedback widget or a browser extension Source: Userback pricing |
| Reporters need a seat | No | No. End users who send feedback don't need a seat Source: Userback pricing |
| MCP server for AI coding agents | Yes, every plan | MCP connectors on Team and above Source: Userback pricing |
| Public REST API | Yes, every plan, with a published OpenAPI reference | Business Plus ($159 a month billed yearly, or $199 monthly) Source: Userback pricing |
| Single sign-on | No | Enterprise plan Source: Userback pricing |
Where Agile Feedback comes out ahead
A free plan that sends reports somewhere
Agile Feedback's Free plan sends up to 10 reports a day to the tool of your choice, where they stay. Userback's Free plan keeps feedback in your account for 7 days, and its project-management integrations start on the Team plan.
One price as your team grows
Userback's Team plan has 5 seats and 5 projects. For more people you need Business, at $79 a month billed yearly. Agile Feedback Pro stays at £50/month however large your team is, because reports arrive in the tracker your team already uses.
The API and MCP server on every plan
Userback's REST API comes with Business Plus, at $159 a month billed yearly, and its MCP connectors with Team. Agile Feedback includes a REST API, a published OpenAPI reference and an MCP server on every plan, Free included.
Console messages from the start
Agile Feedback captures recent console messages with every report on every plan, and you can read them through the API or MCP server. Userback adds console logs on its Business plan.
When Userback is the better fit
Userback does more in some areas. Choose it if any of these matter more to you than price.
A small team that wants Jira for less
Userback's Team plan, at $29 a month billed yearly or $39 monthly, includes Jira with two-way sync for up to five people and five projects. That costs less than Agile Feedback Pro. Agile Feedback's Free plan can send to Jira as its one tool, but one way and up to 10 reports a day.
You want to replay what the user did
Userback's Business plan adds session replay and network requests to each piece of feedback. Agile Feedback doesn't record sessions.
You need two-way sync or more integrations
Userback syncs both ways with Jira, Linear and ClickUp, and connects to tools such as Azure DevOps, GitLab, Zendesk and Intercom. Agile Feedback sends reports one way to six tools.
You collect product feedback as well as bugs
Userback records video, works as a widget or a browser extension, and offers a feature request portal as a paid add-on. Agile Feedback is built for bug reports.
Moving from Userback
Feedback Userback has already sent to your tracker stays where it is. Moving to Agile Feedback takes three steps:
-
Step 1
Create a free account, add your site and connect the tool your team uses.
-
Step 2
Replace the Userback widget code on your site with the Agile Feedback script tag from your dashboard.
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Step 3
Send a test report from the site and check it arrives where you expect.
Questions
Is Agile Feedback cheaper than Userback?
It depends on the size of your team. For up to five people and five projects, Userback's Team plan at $29 a month billed yearly costs less than Agile Feedback Pro at £50/month. Beyond five people, Userback's Business plan is $79 a month billed yearly, and Agile Feedback Pro stays at £50/month.
Which free plan is more useful?
Agile Feedback's Free plan sends up to 10 reports a day to any one tool you choose, Jira included. Userback's Free plan has 2 seats and 2 projects and keeps feedback for 7 days, and its project-management integrations start on the Team plan.
Does Agile Feedback have session replay or video?
No. Each report carries an annotated screenshot, up to five more images, the page address, page title, browser and viewport, and recent console messages for the API. Userback records video, and adds session replay on its Business plan.
Can AI coding agents work with the reports?
Yes, on every Agile Feedback plan. The REST API and MCP server let tools such as Claude Code set up sites and triage reports. Userback's MCP connectors start on Team and its REST API on Business Plus.
How do I move from Userback to Agile Feedback?
Create an account, connect your tracker and replace the Userback widget code with the Agile Feedback script tag. Feedback already in your tracker stays there.
How we compared
This page is written by the team behind Agile Feedback. We checked Userback's plans and features on , using the pages below. Where Userback's pages don't mention something, we say so rather than assume it's missing. Userback is a trademark of its owner, and Agile Feedback isn't affiliated with it. If anything here is out of date, tell us and we'll correct it.
Try Agile Feedback on your own site
Start on the Free plan with any one tool, then move to Pro when you want all six.
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